Ellaam ExpressEllaam Express

Help & FAQ

Answers to the questions we get every day.

Organised by topic, written like we talk on WhatsApp โ€” no legalese, no fluff. Can't find what you need? Message us; we reply in 15 minutes during working hours.

Topic-by-topic answersOr ask us directlyReply in ~15 minutes

Sending parcels

Who can send, what can be sent, and how long it takes.

Pricing & quotes

How rates work, what's included, and how to get a quote.

Get a quote

Customs

Paperwork, duties, and how clearance actually works.

Tracking

How to follow your parcel from pickup to delivery.

Track a parcel

Insurance & damage

What's covered, what's not, and how claims work.

Door-to-door pickup

Free pickup from your home or office.

Pickup details

Canada โ†’ Sri Lanka sea cargo

Send a box from Canada to Sri Lanka by sea โ€” from CA$50, monthly sailings.

See sea cargo rates

Business shipping

For sellers, exporters, and importers shipping at volume.

Business shipping

Still have a question?

A real person on our team replies within 15 minutes during working hours. No phone menus, no forms.

Ready to send a parcel?

Get a quote in 60 seconds on WhatsApp, or walk into any of our 20 branches across Sri Lanka.