Help & FAQ
Answers to the questions we get every day.
Organised by topic, written like we talk on WhatsApp — no legalese, no fluff. Can't find what you need? Message us; we reply in 15 minutes during working hours.
Sending parcels
Who can send, what can be sent, and how long it takes.
Pricing & quotes
How rates work, what's included, and how to get a quote.
Customs
Paperwork, duties, and how clearance actually works.
Tracking
How to follow your parcel from pickup to delivery.
Insurance & damage
What's covered, what's not, and how claims work.
Door-to-door pickup
Free pickup from your home or office.
Canada → Sri Lanka sea cargo
Send a box from Canada to Sri Lanka by sea — from CA$50, monthly sailings.
Business shipping
For sellers, exporters, and importers shipping at volume.
Still have a question?
A real person on our team replies within 15 minutes during working hours. No phone menus, no forms.
Ready to send a parcel?
Get a quote in 60 seconds on WhatsApp, or walk into any of our 20 branches across Sri Lanka.